Support & Contact
We read every message. Billing questions are answered first.
The fastest way to reach a human, and the right channel for anything involving a payment, a refund, or your account.
Discord
Best for gameplay help, bug reports, and talking to staff directly. Please don't post payment details in public channels.
Who you're dealing with
Primal is operated by Primal Defense LLC. Purchases are handled by our third-party payment processor, which acts as the merchant of record and issues your receipt.
Before you email about a purchase
Including these details lets us resolve it in one reply rather than three:
- Your in-game username
- The email address used at checkout
- The order or transaction ID from your receipt
- What you expected to receive, and what actually arrived